Shipping policy
Last updated: October 5, 2026
This policy explains delivery for purchases from YCOA Jewelry, operated by YCOA Clothing LLC. Read it with our Terms of Service and Return and Refund Policy.
1. Where we deliver
We deliver to the United States and the following 27 additional countries and regions:
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czech Republic (Czechia), Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR China, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, and Singapore.
We do not currently offer delivery outside this list. A country or region being listed does not guarantee that every product, address, or carrier service is available; checkout determines the options for your particular order. Contact us before ordering if your address is not accepted.
2. Processing and dispatch
Orders are dispatched within 5 business days after we receive your order. Business days for order processing are Monday through Friday, excluding US public holidays. This is the time allowed for preparing and dispatching your order, not a promise that it will arrive within 5 business days.
Processing time covers preparing an order before handing it to the carrier. The delivery estimates below begin after dispatch and do not include order processing; allow the processing period in addition to carrier transit. Creating a shipping label alone does not mean that the parcel has been handed to the carrier. If availability, address verification, or another issue affects a promised dispatch date, we will notify you and explain the revised timing and cancellation or refund options required by law. We will not treat silence as consent to a delay where affirmative agreement is required.
3. Delivery estimates and charges
- Mainland United States: estimated delivery within 5–8 business days after dispatch. This estimate covers the contiguous 48 states and Washington, DC.
- Supported international destinations: estimated delivery within 8–15 business days after dispatch to the 27 additional countries and regions listed above.
These are transit estimates, not total time from placing an order. Allow up to 5 business days for processing before dispatch in addition to the applicable transit estimate. The mainland-US estimate does not cover Alaska, Hawaii, US territories, or military addresses; where checkout supports such an address, review its specific delivery estimate or contact us before ordering.
Actual transit time varies by destination and shipping service. Any different order-specific delivery estimate disclosed before purchase applies to that order. Review the available information at checkout and, after dispatch, your tracking updates. If timing is important for a particular occasion, contact us before ordering. The transit ranges are estimates, not guaranteed arrival dates.
The shipping methods and total delivery charge available to your address are displayed at checkout before payment. Do not assume that a service is available simply because it appears for another destination. International carrier-calculated charges depend on the destination, parcel, and service selected. Any free-shipping offer applies only when its stated conditions are satisfied and the checkout shows the corresponding discount.
Business days exclude weekends and relevant public holidays. Carrier estimates are not a guaranteed delivery date unless a guarantee is expressly offered. Customs checks, severe weather, and local disruptions may affect transit. This does not remove your rights if an agreed delivery obligation is not met.
4. International checkout, duties, and taxes
Eligible international orders are processed through Shopify Managed Markets, with the relevant Global-e entity identified as merchant of record at checkout. Review the seller disclosure, displayed currency, and tax and duty information before placing your order. Amounts may be included in product prices or shown separately, depending on your destination.
Where checkout states duties and import taxes are prepaid or included, those covered charges should not be requested again on delivery. If a carrier asks for an unexpected charge, contact us with the request and your order number so we can investigate. If checkout expressly identifies an amount as payable on import, that disclosed charge may be collected by the carrier or local authority. We do not understate customs values or mark commercial purchases as gifts.
5. Tracking and address changes
Use the shipment information in your dispatch notification or order-status page to follow the parcel when tracking is available. The first carrier scan may occur after a label is created. Contact us if tracking does not progress or a delivery estimate has passed.
Check your delivery address carefully before payment, including any apartment number and required contact details. If you notice an error, email us immediately. We will try to help before dispatch, but changes may not be possible once processing or shipment has advanced. We will explain any proposed additional charge before arranging redelivery; we do not automatically forfeit the full purchase price for an address issue.
6. Delayed, missing, damaged, or returned parcels
If the parcel is late, arrives damaged, or is marked delivered but cannot be located, contact info@ycoajewelry.com. Include your order number, tracking information, and relevant details. Checking with others at the address or a building reception may help, but you do not have to resolve a carrier problem alone before asking us for assistance.
We will investigate with the carrier and arrange a replacement, refund, or other remedy as appropriate under the circumstances and applicable law. We do not disclaim all responsibility after handover to a carrier. If a parcel is returned to sender or delivery cannot be completed, we will contact you about the available options. Refusing delivery does not by itself communicate a withdrawal request; send us a clear notice so it can be handled properly.
7. Returns and contact
Change-of-mind returns can be requested within 14 calendar days after delivery of the last item in the order. Our return address is our company address: YCOA Clothing LLC / YCOA Jewelry Returns, 4240 Basswood Dr, Colorado Springs, CO 80920, United States. This applies to returns from all supported destinations. Refunds due for returned goods are issued within 5 business days after we receive the returned goods, or sooner if applicable law requires. Return-postage responsibility, notification instructions, payment-provider posting time, and rights for faulty or incorrect goods are detailed in our Return and Refund Policy.
For delivery assistance, email info@ycoajewelry.com, call +1 719-271-1102, or use our contact form. Full business details are in Contact Information.