Refund policy

Last updated: October 5, 2026

We want you to feel confident shopping with YCOA Jewelry, operated by YCOA Clothing LLC. This policy explains returns, cancellations, exchanges, and refunds for purchases from www.ycoajewelry.com. It applies alongside our Terms of Service and Shipping Policy. Your mandatory consumer rights are not limited by this policy.

1. Our 14-day return policy

You may request a change-of-mind return within 14 calendar days after receiving your purchase. For items from one order delivered separately, the period starts when you receive the last item. Contact us before the period ends; the parcel does not have to reach us within that initial 14-day period. After notifying us, send the item back within a further 14 days. If the request deadline falls on a weekend or applicable public holiday, it extends to the next business day. Any longer period required by applicable law will apply.

For a change-of-mind return, keep the jewelry unworn except for reasonable inspection, unaltered, and with its supplied accessories and packaging where reasonably available. Please handle pieces carefully and pack them securely. Ordinary inspection needed to establish a product's nature and characteristics does not, by itself, remove a statutory withdrawal right. Where the law permits, we may reduce a statutory refund only to reflect actual loss in value caused by handling beyond what was reasonably necessary, and we will explain the calculation.

We do not impose a blanket no-return rule on earrings or sale items. Any legally permitted exception for a genuinely personalized product or qualifying sealed hygiene item must be clearly disclosed before purchase and applies only where its legal conditions are met. Defective, incorrect, or misdescribed goods remain subject to applicable consumer remedies.

2. How to request a return

Request a return or cancellation online: sign in to your customer account using the email for your order, open the order, and follow the available return or cancellation steps. If an option is unavailable or you need assistance, contact us using the details below. An account-interface limitation does not remove a statutory right.

Email info@ycoajewelry.com or use our contact form. Include your name, order number or other proof of purchase, the item, and a clear statement that you wish to return it or withdraw from the purchase. A reason is helpful but is not required to exercise an applicable no-reason withdrawal right. Photos can help us assess damage or an incorrect item, but we will not require evidence that is unreasonable or unavailable to you.

Return address (our company address):
YCOA Clothing LLC / YCOA Jewelry Returns
4240 Basswood Dr
Colorado Springs, CO 80920
United States

Please notify us of your return using the methods above and include your order number or other purchase reference inside the parcel so we can identify it. Returns from all supported destinations should be sent to the company address above, not to a different address printed on an outbound shipping label. Contact us for packing or postage assistance, especially for a defective or incorrect item. Our reply or approval is not a condition for giving a legally valid withdrawal notice within the deadline. Keep your notification and proof of dispatch.

3. Return shipping and fees

• Change of mind: you pay the direct cost of sending the item back to our company address in Colorado Springs, United States. The amount depends on your location and chosen carrier. International customers should take the cost of return postage to the United States into account.
• Defective, damaged on arrival, incorrect, or misdescribed item: we cover reasonable necessary return shipping costs and will arrange a suitable return method or reimbursement with you.
• Restocking fee: we do not charge one.

Use secure packaging and consider a tracked service. Tracking is recommended to help establish delivery, not an automatic condition for a statutory remedy. Please contact us before incurring unusual return expenses so we can agree a reasonable solution.

4. Faulty, damaged, or incorrect items

Tell us promptly if your item arrives damaged, is not what you ordered, or develops a problem covered by applicable law. The 14-day change-of-mind window does not cut off your rights relating to defects, non-conformity, or misdescription. Depending on the problem and the law that applies, remedies can include repair, replacement, a price reduction, or refund. We will not require store credit in place of a legally required monetary refund.

For example, EU consumers retain applicable legal conformity guarantees, and Australian consumers retain non-excludable guarantees under the Australian Consumer Law, including a choice of refund or replacement for a major failure. Other destinations may provide additional or longer-lasting rights.

5. Refunds

We will review your return and issue any refund due within 5 business days after we receive the returned goods, or sooner where applicable law requires. Business days for our refund processing are Monday through Friday, excluding US public holidays. This deadline runs from receipt of the returned goods, not from a later inspection or approval date. We will notify you when the refund is issued and explain any legally permitted adjustment.

Refunds are made to the original payment method unless you expressly agree otherwise, without a refund-processing fee from us. The 5-business-day period is our deadline to issue the refund, not a guarantee that your bank or payment provider will display the credit within that period. Your payment provider may need additional time to post it; contact us if you cannot locate a refund after we confirm it has been issued. Any earlier statutory refund obligation, including one triggered by evidence of return shipment, takes priority and is not postponed until we receive or inspect the parcel.

Where EU, EEA, UK, or equivalent statutory withdrawal rules apply, we will refund amounts due without undue delay and within 14 days of your withdrawal notice. Unless we have offered to collect the goods, we may withhold reimbursement only until we receive them or you provide evidence of sending them back, whichever occurs first, to the extent permitted by law. For withdrawal from the whole order, this includes the cost of our least expensive standard outbound delivery option, if paid; the additional cost of a premium delivery option need not be refunded. Other returns receive the item amount paid and any delivery charges or taxes required to be refunded by applicable law.

For international orders processed through Shopify Managed Markets, Global-e may be the merchant of record identified at checkout. Continue to contact YCOA Jewelry for return and refund assistance. Treatment of import charges depends on the charge, checkout terms, and applicable law; we do not treat all duties or taxes as automatically non-refundable. If a separate customs claim is needed for an amount paid directly to an authority or carrier, we will explain the available process. This does not reduce a refund legally owed to you.

6. Cancellations and exchanges

Contact us as soon as possible to cancel or amend an order. We will try to stop fulfillment before dispatch. Once a parcel is on its way, interception may not be possible, but you can still give a valid statutory withdrawal notice and follow the return process. Shipment is not a reason to deny an applicable withdrawal right. If we cannot supply an item, we will notify you and refund the affected purchase rather than substitute a different item without your agreement.

For another size or style, contact us to discuss availability. An exchange may be handled as a return and a separate purchase; any new shipping or import charges will be disclosed before you agree. This does not replace your right to a remedy for a faulty item.

7. Optional withdrawal notice

You may use the following wording, but no special form is required: “To YCOA Clothing LLC, trading as YCOA Jewelry, info@ycoajewelry.com, 4240 Basswood Dr, Colorado Springs, CO 80920, United States: I give notice that I withdraw from my purchase of [item(s)], order [number], ordered on [date] and received on [date]. My name and address are [details]. Date: [date].” Add your signature only if sending a paper notice.

For assistance, email info@ycoajewelry.com or call +1 719-271-1102. See our Contact Information for full business details.